Privacy Policy
Effective date: May 18, 2026
Hello Sammy is a product of Burkeman Labs LLC. This Privacy Policy explains how we collect, use, and protect information when businesses and their customers interact with Hello Sammy through phone calls, SMS messages, forms, calendars, and related services.
Information we collect
- Customer contact details, such as name, phone number, email address, and service address.
- Appointment and service details, including requested service type, notes, scheduling preferences, and calendar information.
- Call, SMS, and interaction records needed to provide customer service and scheduling support.
- Business configuration information provided by our clients, such as service areas, business hours, booking rules, and owner contact preferences.
How we use information
- To answer customer inquiries and assist with scheduling.
- To create, update, reschedule, or cancel appointments.
- To send transactional SMS messages such as confirmations, reminders, updates, and customer-service replies.
- To notify business owners or staff about relevant customer interactions.
- To improve reliability, security, and service quality.
SMS privacy
No mobile information or SMS consent is shared with third parties or affiliates for marketing or promotional purposes. SMS consent is used only for the transactional messaging described on our SMS Consent Policy.
Message frequency varies based on the customer’s appointment, service request, or customer-service interaction. Message and data rates may apply. Customers may opt out at any time by replying STOP or request help by replying HELP.
Information sharing
We do not sell or rent personal information. We may share information only with service providers necessary to operate Hello Sammy, such as phone, SMS, calendar, hosting, analytics, or email providers. These providers are used to deliver the service and are not authorized by us to use customer information for their own marketing.
Data retention
We retain information for as long as needed to provide services, maintain business records, comply with legal obligations, resolve disputes, and improve system reliability. Clients may request deletion of eligible records by contacting us.
Security
We use reasonable administrative, technical, and organizational measures to protect information. No internet-connected system can be guaranteed to be perfectly secure, but we work to keep customer and business data protected.
Customer choices
Customers may opt out of SMS messages by replying STOP. Customers may request help by replying HELP. For privacy questions or requests, contact us at hello@burkemanlabs.com.
Contact
Burkeman Labs LLC
East Tennessee, USA
hello@burkemanlabs.com