SMS Consent Policy

Effective date: May 18, 2026

Hello Sammy, a product of Burkeman Labs LLC, may send transactional SMS messages on behalf of participating businesses when customers interact with those businesses.

Important: No mobile information or SMS consent is shared with third parties or affiliates for marketing or promotional purposes.

How customers consent

Customers may consent to transactional SMS messages by:

Providing their phone number during a phone call for appointment scheduling, service updates, reminders, or customer-service follow-up.
Clearly agreeing during a call when asked whether they would like a text confirmation or update.
Starting an SMS conversation with a business using Hello Sammy.

Types of SMS messages

Messages may include:

Appointment confirmations
Appointment reminders
Rescheduling or cancellation updates
Service visit updates
Customer-service replies
Owner or staff follow-up related to the customer’s request

Message frequency

Message frequency varies based on customer interactions, appointment activity, and service needs. For example, a customer may receive a confirmation after booking, a reminder before an appointment, and updates if the appointment changes.

Costs

Message and data rates may apply depending on the customer’s mobile carrier and plan.

Opt-out and help

Customers may opt out at any time by replying STOP. After opting out, the customer may receive a final confirmation message that they have been unsubscribed.

Customers may reply HELP for help or contact us at hello@burkemanlabs.com.

No marketing SMS without proper consent

Hello Sammy’s standard SMS program is transactional only. This campaign is not used for marketing, advertising, promotions, lead generation, or mass messaging. We do not use customer SMS consent for third-party marketing, and we do not share SMS consent with third parties or affiliates for marketing or promotional purposes.

Contact

Burkeman Labs LLC
East Tennessee, USA
hello@burkemanlabs.com