Terms & Conditions
Effective date: May 18, 2026
These Terms & Conditions apply to Hello Sammy, a product of Burkeman Labs LLC. By using Hello Sammy services, you agree to these terms.
Service description
Hello Sammy provides AI-assisted receptionist, scheduling, customer communication, and business operations support. Services may include answering calls, booking appointments, sending transactional SMS updates, relaying messages, and helping businesses manage calendars and customer requests.
No emergency-services guarantee
Hello Sammy is not a substitute for emergency services. If there is an active emergency, immediate danger, fire, injury, or life-safety issue, call 911 or the appropriate emergency number right away.
Appointments and scheduling
Hello Sammy may help create, update, reschedule, or cancel appointments based on business availability and customer-provided information. Appointment availability, service eligibility, pricing, and final work acceptance are controlled by the business providing the service.
SMS terms
By providing your phone number during a call, booking, form submission, or SMS conversation, you may consent to receive transactional messages related to your interaction with the business. Messages may include appointment confirmations, reminders, updates, cancellations, rescheduling information, and customer-service replies.
- Program name: Hello Sammy / Burkeman Labs transactional messaging
- Message frequency: varies based on customer interactions
- Message and data rates may apply
- Reply STOP to opt out
- Reply HELP for help
No mobile information or SMS consent is shared with third parties or affiliates for marketing or promotional purposes.
Acceptable use
Users may not misuse Hello Sammy, attempt unauthorized access, interfere with service operation, submit unlawful content, or use the service to harass, deceive, or harm others.
Service availability
We work to keep Hello Sammy reliable, but we do not guarantee uninterrupted or error-free service. Phone, SMS, calendar, hosting, AI model, and internet providers may experience outages or delays outside our control.
Limitation of liability
To the maximum extent permitted by law, Burkeman Labs LLC is not liable for indirect, incidental, special, consequential, or punitive damages arising from use of Hello Sammy. Our total liability is limited to the amount paid to us for the service giving rise to the claim, unless otherwise required by law.
Changes
We may update these terms from time to time. Updated terms will be posted on this site with a revised effective date.
Contact
For support or questions, contact hello@burkemanlabs.com.